When creating a coaching course, you can now turn on cancellations and auto-refunds. This will allow your players to cancel their place on your coaching course right up until the last session, and also allow them to trigger a full refund up until the course starts.
Step 1: You'll need to head to the Coaching Module and select which coaching category you'll be creating the course within.
Step 2: Once you have selected your coaching programme, you'll need to click on the 'Create a new course' button on the right-hand side.
Step 3: You'll need to select what type of coaching course you want to create:
Once you've selected what type of course you want to create, then you'll need to fill out all the required fields. You'll then get to the 'Cancellations' section. Here you'll need to turn on 'Participant Cancellations' which will allow players to cancel their course or session up until the start of the last session. This will then cause the 'Auto Refund' toggle to appear. If you enable auto-refunds then you'll be able to choose what time and how many days before the course's first session that they will be able to receive a full refund.
Please note: The Auto-Refund will only work for those who have paid for their course online.