Within the Admin area of Clubspark in the Booking module, you can add, edit and cancel bookings that have been made at your venue.
We have split this article into 4 sections to help you easily find the relevant section:
Adding a New Booking
Step 1: To add a new booking via the Admin area, you need to navigate to the Booking module and click on the 'Add new booking' that is to the right of the screen.
Step 2: This will take you to your venues booking sheet, where you will be able to enter your new booking(s) by clicking on the applicable slot(s).
Step 3: When putting in the booking, you will just need to make sure you add in the player in the contact section to ensure the booking is allocated to the player.
Editing a New Booking
Please note: If an admin has entered the booking on behalf of a guest or member then the payment method will be either cash, cheque or other; these payments can be edited. You won't be able to edit payments made online.
Step 1: To edit a payment on a booking, head to your Booking module and select the booking you would like to edit. You can search for the date and use the filters to find the player.
Step 2: Click on your selected booking.
Step 3: You will need to click the 'Edit' button next to make any amendments.
Please note: If the booking you have selected was paid online, you will be able to refund their booking by clicking on the 'Refund' button.
Cancelling a Booking
Step 1: If you need to cancel a booking, you can also do this from the admin area. First, you will need to select the booking you wish to cancel. You can search for the date and use the filters to find the player.
Step 2: Once you have selected the booking, you will be taken to the player/member's booking details. Click the 'Cancel booking' button in the right-hand corner of the screen.
Step 3: You will then be taken to the following screen. Here you will have the option to send the player a notification email that their booking has been cancelled as well as entering your own text.
Your cancelled booking will then be updated.
If the booking was a recurring booking, you will be provided with the option to cancel the selected date or all dates. You can also choose to send them a notification email.
Bulk Cancelling Bookings
You can also bulk cancel upcoming bookings. This will save time when there are multiple players that need cancelling.
Step 1: To bulk cancel, tick the boxes beside the players name and click the 'Bin' icon.
Step 2: You'll then see a confirmation box to confirm that you wish to cancel all of the included bookings and refund any payments (see below).
The bookings will now appear within your 'Cancelled' tab and any refunds will be given.