This guide provides simple steps on how to refund a player for a cancelled booking. If an automatic booking hasn't been given (for example the booking has gone past the refund window) you may need to manually refund a booking.
Step 1: Head to the Booking module within the Admin area.
Step 2: You will first need to locate the booking. You can filter by date, time, resource and name to make it easy to find the player you need to refund.
Step 3: Once you have located the booking, click on the player. This will bring up their booking details.
Step 4: Press the 'Refund' button next to the booking.
Step 5: After you press the 'Refund' button, you will need to confirm this action to proceed with the refund by clicking 'Refund' again.
Once you have confirmed the refund, the booking will change from 'Paid' to 'Refunded'.
Please note: You will not be able to refund a booking after 59 days from when the payment was received. If you wish to refund after this time frame, you will need to do it through the payment system or an offline method.