Contacts have the option to subscribe and unsubscribe from emails that are sent from your venue.
Please note: They can not unsubscribe from transactional emails, such as payment requests and membership renewals.
You may come across the following examples:
- A user informs you that they did not receive an email sent from your venue.
- You have sent an email but when checking your email log a recipient does not appear in the log at all.
We have split this article into 2 sections to help you easily find the relevant section:
Checking if a Contact has Unsubscribed
Step 1: Head to the Contacts module located on the left hand side of the Admin area.
Step 2: Search for the member/contacts name. You will then see a column titled 'Unsubscribed' on the subheadings. If the contact/member is showing as 'Yes' then this member/contact has unsubscribed from your emails.
Subscribing or Unsubscribing From Emails
The only way a member/contact can re-subscribe to emails is through their profile, this must be done by them logging into their profile.
Please note: Administrators at the venues cannot do this on their behalf.
Step 1: Ask the member/contact to log into their profile on the venue website.
Step 2: Once logged in, the member/contact will need to select their name in the top right corner, a drop-down menu will appear, they then select 'Profile'.
Please note: If they are in a group or junior membership they will have a list of all the other members associated with the membership linked to their account, in this case they just click on their name (they won't see profile).
Step 3: The member/contact will need to select 'Privacy and Consents'
Step 4: In this section they can update any consents they have opted in or out of, at the bottom underneath the list of consents they can amend if they wish to re-subscribe to emails:
They then need to select 'Update my preferences' to save the changes.