There are a few ways to cancel a booking.
We have split this article into 2 sections to help you easily find the relevant section:
Cancelling via the Booking Sheet
Users with an Administrator or Booking Administrator role will be able to cancel this way.
Step 1: Click on the booking on the booking sheet, which will bring up the below overlay.
Step 2: Click on the 'Cancel booking' button. You will then be taken to the cancel booking page.
You will have the option to send an email notification to the player whose booking is being cancelled. There is pre-loaded text in the email but you have the option of writing a more detailed text.
Step 3: Click on the 'Cancel booking' button again where you will then be shown a confirmation of the cancellation.
Cancelling via the Admin Area
If you need to cancel a booking, you can also do this from the Admin area.
Step 1: First head to the Booking module and find the booking you wish to cancel. You can search for the date and use the filters to find the player.
Step 2: Once you have selected the booking, you will be taken to the player/member's booking details. Click the 'Cancel booking' button in the right-hand corner of the screen.
Step 3: You will then be taken to the following screen. Here you will have the option to send the player a notification email that their booking has been cancelled as well as entering your own text.
Your cancelled booking will then be updated.
Please note: If the booking you have selected was paid online, you will be able to refund their booking by clicking on the 'Refund' button.