As an Administrator on your venue's account, then you may have set up a recurring booking via your Advanced options. However, there may come an occasion when you need to cancel or edit a booking.
We have split this article into 3 sections to help you easily find the relevant section:
- Cancelling a Recurring Booking on the Booking Sheet
- Cancelling a Recurring Booking in the Admin Area
- Editing a Recurring Booking on the Booking Sheet
Cancelling a Recurring Booking on the Booking Sheet
Step 1: First, you need to head to your booking sheet and find the recurring booking you wish to cancel.
Step 2: You will need to click the 'Cancel booking' button, where the following screen will appear.
Here you will be presented with two options, to cancel your selected date or all dates.
Please note: All dates will cancel all past and future dates of your recurring booking.
Step 3: Click on the 'Cancel booking' button again to confirm the cancellation.
Cancelling a Recurring Booking in the Admin Area
Step 1: First head to the Booking module and find the booking you wish to cancel. You can search for the date and use the filters to find the booking.
Step 2: Once you have selected the booking, you will be taken to the booking details. Click the 'Cancel booking' button in the right-hand corner of the screen.
Step 3: You will be provided with the option to cancel the selected date or all dates. You can also choose to send a notification email.
Your cancelled booking will then be updated.
Editing a Recurring Booking on the Booking Sheet
Step 1: First, you need to head to your booking sheet and find the recurring booking you wish to edit.
Step 2: You will need to click the 'Edit booking' button, where the following screen will appear. Here you can amend the details of the booking such as date or time.
Please note: This will also edit all past and future dates that the booking has fallen on. If you are looking to only edit one specific date, then please cancel that date and enter the booking in again as a single booking.
Step 3: Once you are happy with the details, click on the 'Continue booking' at the bottom of the screen where you will get confirmation.